{"id":4475,"date":"2022-02-10T18:44:59","date_gmt":"2022-02-10T17:44:59","guid":{"rendered":"https:\/\/www.vaga-camp.com\/terms\/"},"modified":"2023-02-24T18:08:40","modified_gmt":"2023-02-24T17:08:40","slug":"terms","status":"publish","type":"page","link":"https:\/\/www.vaga-camp.com\/en\/terms\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"\t\t
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Terms and conditions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Contractual Terms of the company G&V Solution s. r. o. <\/b> pre VaGa Camp<\/b><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I \u00a0CONTRACT ON\u00a0PACKAGE TOUR ARRANGEMENT<\/strong><\/em><\/p>

  1. For the purposes of these Contractual Terms, the company (hereinafter referred to as \u201cCompany\u201d<\/strong>) shall mean the company G&V Solution s. r. o., Company Reg. No. 50 248 391, having registered office at Opletalova 96, 841 07 Bratislava, entered in the Business Register kept by the District Court Bratislava I, Section: Sro, File No. 110401\/B.<\/li>
  2. For the purposes of these Contractual Terms, the customer (hereinafter referred to as \u201cCustomer\u201d<\/strong>) shall mean the person which entered into the Contract on Package Tour Arrangement with Company, or a\u00a0person for the benefit of which the Contract has been entered into, or a\u00a0person to which the package tour has been transferred in line with Par. III. Clause 1 f) hereof. In case that multiple persons are involved on the part of Customer, such persons shall be preferred to in singular as \u201cCustomer\u201d, in which case all the persons on the part of Customer shall comply with their obligations arising from the Contract on Package tour Arrangement jointly and severally.<\/li>
  3. The Contract on Package Tour Arrangement shall arise between Company and Customer on the basis of properly completed and signed Contract on Package Tour Arrangement confirmed by Company or any travel agency or tour operator authorized to broker Company\u00b4s services. A\u00a0contract signed by Company\u00b4s statutory representative or authorized representative on behalf of Company shall be deemed valid as well.<\/li>
  4. The travel agency or tour operator which has been authorized by Company and brokers Company\u00b4s services shall not be entitled to alter the terms of provided package tour or provide information that is in conflict with information provided by Company in the online catalogue and other promotional materials.<\/li>
  5. By signing the Contract, Customer confirms that, upon the conclusion of the Contract, Customer has been acquainted with the content as well as all parts of the Contract, and that Customer agrees with the Contract without reservations. The Contractual Terms of the Company G&V Solution s. r. o. are a part of the Contract on Package Tour Arrangement.<\/li>
  6. The contractual relationship may be entered into without direct contact, i.e. by e-mail, by Company sending an invoice for advance payment to Customer. Following the transfer of the amount specified in the invoice for advance payment to Company\u00b4s account and subsequent sending of the confirmation (e-mail) by Company, G&V Solution s. r. o.\u00b4s Contract on Package Tour Arrangement shall be deemed validly concluded.<\/li><\/ol>

    II \u00a0PRICE OF PACKAGE TOUR AND SERVICES, BOOKING AND PAYMENT TERMS <\/strong><\/em><\/p>

    1. Price of package tour shall be the total price for ordered services which price is specified in the Contract. If discounts are available, they may not be cumulated; Customer may only select one of the discounts applicable as of the day of the establishment of contractual relationship. As far as discounts for children are concerned, the age of the child as of the last day of the package tour shall be decisive. The price of the package tour shall not include Customer\u00b4s costs linked with compliance with passport, customs, foreign exchange and other regulations of the country of destination.<\/li>
    2. Preliminary booking may be carried out over the phone or by e-mail. The booking shall be regarded as an order after the sending of the booking e-mail. Such order shall be confirmed by an e-mail. This order shall not be considered binding until the moment of the receipt of Company\u00b4s order confirmation e-mail by Customer, and no obligations specified in Paragraph IV shall be imposed upon and no rights shall be granted to Customer with respect to said order.<\/li>
    3. Upon Contract conclusion, Company shall have the right to ask for an advance payment amounting to at least 50% of the price of package tour. The remaining part of the price shall be payable no later than 30 calendar days prior to the start of service utilization. If the contractual relationship is established later than 30 calendar days prior to the start of the package tour, Customer shall pay 100% of the price of ordered services upon the establishment of the contractual relationship.<\/li>
    4. It shall only be possible to pay for ordered services by way of bank transfer or in any other agreed manner, and the day of payment shall be deemed the day on which the funds are credited to Company\u00b4s account. Costs linked with the cross-border payment transaction shall be borne by Customer.<\/li>
    5. Customer shall have the right to the provision of all ordered services only after the payment of full price of package tour and compliance with other service provision terms. In case of failure to pay within stipulated period, Company shall be entitled to withdraw from the Contract in writing or by e-mail and not to provide ordered services. Customer shall have the obligation to reimburse Company for the costs incurred due to the failure to comply with Contractual Terms on the part of Customer.<\/li>
    6. Company shall be entitled to increase unilaterally the price of package tour and services not later than 21 days prior to the start of service provision, provided that transport costs, including fuel prices, have been increased by 20% in the period of 30 calendar days. The reason for and method of price increase shall be notified to Customer in writing or by e-mail. Customer shall cover the difference according to instructions included in Company\u00b4s information.<\/li><\/ol>

      III \u00a0RIGHTS AND OBLIGATIONS OF CUSTOMER <\/strong><\/em><\/p>

      1. Among the fundamental rights of Customer shall be:<\/li>
      2. right to provision of services of agreed quality and within the agreed period;<\/li>
      3. right to protection of personal data provided by Customer to the Company in connection with the package tour;<\/li>
      4. right to additional information which is not which is not included in the online catalogue and is important to Customer and known to the Company;<\/li>
      5. right to be acquainted without delay with possible changes in the tour schedule, the scope of services and the price;<\/li>
      6. right to cancel participation in the package tour by withdrawal from the Contract at any time prior to the start of the package tour under the terms agreed in the Contract;<\/li>
      7. right to notify the Company in writing or by e-mail prior to the start of the package tour, however, not later than 10 calendar days prior to the start of service utilization, that the Customer will be substituted by any other person. A\u00a0part of the notice of Customer substitution shall be the written consent of the person to substitute Customer. The new customer shall enter into the contractual relationship on the day of the receipt of the notice, and all rights and obligations arising from the Contract shall be transferred to the new customer. Company reserves the right to charge a\u00a0one-off fee amounting to \u20ac30\/person for the change of Customer, which fee shall be paid by Customer in line with the maturity of the invoice received together with modified Contract;<\/li>
      8. right to file a\u00a0complaint against services in line with the terms stipulated in the Contract;<\/li>
      9. Among the fundamental obligations of Customer shall be:<\/li>
      10. to provide the Company with the assistance needed for proper arrangement and provision of the package tour comprising the subject of the Contract, including but not limited to, full, true and early completion of required forms; also photos, passport, visa application forms and other required formalities, provided that the Company procures also visa;<\/li>
      11. to enclose the power of attorney granted to representing co-travellers, provided that a spouse or an\u00a0own minor child isn\u00b4t among them;<\/li>
      12. to pay full price of package tour according to the timetable and prove such payment by a\u00a0payment document; if Customer has failed to pay the price of package tour on time, the Company shall have the right to withdraw from the Contract;<\/li>
      13. to notify the Company without delay, however, within the stipulated period at the latest, of Customer\u00b4s opinion on possible changes in terms and agreed scope of services;<\/li>
      14. to take over from the Company documents needed for the utilization of agreed services;<\/li>
      15. to arrive at the destination on the stipulated date ready to utilize the agreed scope of services; in the event of delay with the utilization of greed services by own fault, to arrive at own expense and responsibility at the destination in line with the timetable of agreed services;<\/li>
      16. to follow the instructions including safety instructions of the Company or Company\u00b4s representative in charge during the package tour; to follow the stipulated programme, applicable regulations of the visited country, place and accommodation facility, in particular the accommodation rules and transport rules; to compensate for possible damage caused by Customer to the accommodation facility or to the means of transport during the package tour;<\/li>
      17. to carry all valid travel documents required for the entry into the country visited, in particular, travel document, visa and certificate of vaccination (if required), travel insurance certificate, if Customer is insured; these documents shall be obtained by Customer itself, provided that the Company did not offer and provide such\u00a0service to Customer;<\/li>
      18. to refrain from any action harming or impeding other package tour participants;<\/li>
      19. to report without delay any change in personal data specified in the Contract, including, but not limited to, contact address, telephone or any other contact etc., for the purposes of compliance with contractual liabilities.<\/li><\/ol>

        IV\u00a0 OBLIGATIONS OF COMPANY <\/strong><\/em><\/p>

        1. Fundamental obligations of Company include mainly the obligation to provide Customer with the name, place of accommodation or the contact address and telephone number of the representative not later than 7 calendar days prior to the start of the package tour.<\/li><\/ol>

          V \u00a0CHANGE IN AGREED SERVICES <\/strong><\/em><\/p>

          1. In case that Company is forced to change an essential condition of the Contract, Company shall propose Customer to change the Contract. If the change in the Contract leads to a change in the price of package tour, the proposal shall include the new price. Customer shall have the right to reject the proposed change and withdraw from the Contract without cancellation fees. Customer shall notify Company of Customer\u00b4s decision in writing within the period stipulated in the proposal for Contract change.<\/li>
          2. Company shall be authorized to carry out operative changes in the programme and provided services during the package tour, unless the originally agreed programme and services may be ensured for extraordinary reasons. In these cases Company shall: a) ensure alternative programme and services the quality and scope of which come closest to the character of original services, and, if services are ensured at least on the same level, any other claims of Customer shall be excluded; or b) return Customer the price paid for non-provided services; or c) give Customer discount on paid services which were included in the price of package tour and not fully provided or for which no alternative performance was granted.<\/li>
          3. In case of overbooking of accommodation capacity, Company shall arrange for alternative accommodation of at least equal or higher category over the entire or proportional part of stay.<\/li>
          4. Customer reserves the right to cancel the package tour immediately due to Vis Major and events preventing or limiting the organization of the package tour and jeopardising the safety of tour participants.<\/li>
          5. Customer reserves the right to change the programme in terms of content and timetable due to Vis Major, decisions of public authorities or emergencies.<\/li><\/ol>

            VI \u00a0WITHDRAWAL FROM CONTRACT<\/strong><\/em><\/p>

            1. Prior to the start of the package tour, Company may withdraw from the Contract only due to package tour cancellation or violation of contractually agreed obligations by Customer. In the event that the organization of the package tour requires minimum number of participants, Company shall inform Customer of this fact prior to Contract conclusion. If the required number of participants has not been reached, Company reserves the right to cancel the package tour not later than 10 calendar days prior to package tour start, of which Customer shall be informed in writing or by e-mail.<\/li>
            2. Customer shall have the right to withdraw from the Contract at any time prior to package tour start a) without giving any reason;\u00a0b) due to major breach of Company \u00b4s obligations arising from the Contract.\u00a0The notice of withdrawal shall take effect on the day of the receipt of the written or electronic form of the same by Company.<\/li>
            3. In case that Customer has withdrawn from the Contract for a\u00a0reason different from major breach of obligations by Company or, as the case may be, if Company has withdrawn from the Contract in case of breach of obligations by Customer, Customer shall pay Company a\u00a0compensation for damage in the form of a\u00a0cancellation fee amounting to: